FREQUENTLY
ASKED
QUESTIONS

For safety’s sake, we can’t dispose of hazardous household waste, including gasoline, oil/gas mixtures, liquid paint, petroleum products, pesticides, herbicides, solvents, and thinners. Please never place these items into your trash or recycling containers. Instead, call Lane County Waste Management at 541-682-4120 for information on how to dispose of these items through the Household Hazardous Waste program.

Nope—toss those clean recyclables straight into the cart. Bags are a no-no because they gum up the works at the recycling facility.

It’s a bummer, but no—block styrofoam, the kind that protects fragile goods and electronics, cannot be recycled. If you have the space, hang onto it for next time you need to mail a breakable birthday present.

Packing peanuts can’t be recycled either, but they can often be rehomed. Check in with local shipping companies—they might welcome your cast-off peanuts!

You bet! Take one thing off your to-do list by setting up autopay right here. Grab your latest statement so you have your account code handy (let us know if you need help finding it). Your payment will be processed between the 7th and 11th each month you have a bill due.

Who wants to think about trash pickups while sipping a pina colada? If you’ll be away for two or more consecutive weeks, call us up before you go (at least 24 hours in advance, please!) and we’ll issue you a credit.

Just as the name implies—food! Toss in your peels, bones, shells, and any other food scraps. You can even add weeds, brush, tree trimmings, and other plant matter you clear away from your building.

Note that compostable serviceware products and food-soiled paper cannot be placed in your compost container—organic materials only, please. The only exception is compostable bags and liners, as long as they’re certified by the Biodegradable Products Institute (BPI).

Get full details on the City of Eugene’s Love Food not Waste Program here. And help your staff keep the compost coming by hanging up this handy poster all about the program—including bin dos and don’ts.

So many things, as long as they’re clean! We accept mixed recyclables like:

• milk jugs and clear plastic beverage bottles
• tin cans and aluminum
• newspapers, junk mail, printer paper, and magazines
• flattened cardboard

For the complete list, check out our handy recycling guide.

You’ll get your bill every other month for home service. For business customers, we’ll send the bill once a month.

You’ve got a big mess—we have options!

Keep it simple: Bag it up and leave it out by the curb on your normal pickup day. We’ll charge a fair price to whisk it all away. If you have more than seven bags, get in touch so we can find you the best option at the best price.

Bulk-items-be-gone: Call us to schedule a bulk-item pickup. A great option if you have just a couple big items. Bye-bye, busted bar stools!

Contain it: Rent a temporary cleanup container for those times when you’re cleaning out a garage or doing a small-to-medium sized DIY project. Fill it up and we’ll banish your trash!

Think big: For tremendous trash tornadoes, rent a 15-, 20-, or 30-cubic yard dropbox dumpster. Replacing a roof? Doing demolition? Our dropboxes contain the mess. FYI: You’ll need a large space to place our drop boxes—they are up to 20 feet long, 8 feet wide, and 6 feet high.

Broken glass and mirrors are not fit for the recycling bin—keep them out or you might get seven years of bad luck (not to mention a disposal fee)! Wrap broken glass in protective material, secure it in a bag, and place it in your trash cart.

You sure can—if you can eat it, we can compost it! Dig into complete details in our yard debris and food waste guide.

Please keep sod and rocks (that goes for big rocks, small rocks, and even pet rocks) out of your yard cart. They’ll contaminate the contents—and that’s a no-no. For help hauling them off, call our office 541-607-2042 or send us a message.